Privacy Policy

1. Introduction

Koenig Visas Lawyers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website koenigvisas.com.au or use our legal services.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and comply with all applicable privacy laws in Australia.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Date of birth, nationality, and passport details
• Employment history and qualifications
• Family and relationship information
• Financial information relevant to visa applications
• Health information (where required for visa purposes)
• Criminal history (where required for visa purposes)

2.2 Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing legal advice and immigration services
• Preparing and lodging visa applications
• Communicating with you about your matter
• Complying with legal and regulatory obligations
• Improving our website and services
• Sending you relevant updates and information (with your consent)
• Responding to inquiries and providing customer support

4. Disclosure of Your Information

We may disclose your personal information to:

• Government Authorities: Department of Home Affairs, embassies, and other relevant government bodies
• Third-Party Service Providers: Document translation services, skills assessment bodies, and medical practitioners
• Professional Advisors: Lawyers, accountants, and consultants assisting with your matter
• Law Enforcement: When required by law or to protect our legal rights

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Password-protected systems and encrypted storage
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. International Data Transfers

Your personal information may be transferred to and stored in countries outside Australia, including for the purpose of lodging visa applications with foreign governments. We ensure that any international transfers comply with Australian privacy laws and that appropriate safeguards are in place.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client files are typically retained for a minimum of 7 years in accordance with legal professional obligations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.